Contact

Support on WhatsApp and by e-mail at support@esimworld.co.uk. A real person from the team replies.

Write to us

Tell us what happened and, if it’s about an order, send the e-mail you used to buy. If your phone shows an error, a screenshot saves several messages.

Message us on WhatsApp

WhatsApp Support chat › support@esimworld.co.uk Support e-mail ›

The answer may already be here

The QR code didn’t arrive Find your order with the e-mail you used to buy. › I installed the eSIM and have no internet Step by step: installing and activating the eSIM. › I want a refund Refunds and the 14-day right to cancel. › I want to cancel an order Send the cancellation form: we confirm it by e-mail. › A question about my personal data Write to support@esimworld.co.uk or on WhatsApp, starting with “Privacy request”. › Other questions Short answers about buying, paying, installing and travelling. ›

You’re helped by the seller’s team, JET SHARING MOBILITY INC., a Delaware corporation (Delaware Division of Corporations file no. 3699579), 11562 West Ride Drive, Jacksonville, FL 32223, United States. E-mail: support@esimworld.co.uk. We don’t have a phone line: write to us and a person replies. A cancellation, a refund request, a complaint or a privacy request counts as made when it reaches us on WhatsApp, at support@esimworld.co.uk or through the cancellation form on this site. For a complaint or a privacy request, put “Complaint” or “Privacy request” in the e-mail subject or at the start of your WhatsApp message. We don’t publish a support response time until we have the data to stand behind it.