Cancel an order

You can cancel an eSIM order and get a full refund within 30 days of purchase, as long as the eSIM hasn’t connected to any network. The money goes back to the same card within 14 days of receiving your request.

Cancellation form

The order number is in the subject line of the e-mail with your eSIM.

We use these details only to handle your cancellation, find the order and send you a confirmation. The controller is JET SHARING MOBILITY INC., support@esimworld.co.uk. More in the privacy policy.

Other ways to cancel

Any clear statement that you want to cancel is enough. A cancellation, a refund request, a complaint or a privacy request counts as made when it reaches us on WhatsApp, at support@esimworld.co.uk or through the cancellation form on this site. For a complaint or a privacy request, put “Complaint” or “Privacy request” in the e-mail subject or at the start of your WhatsApp message.

Time limits

  • Our rule: full refund within 30 days of purchase, as long as the eSIM hasn’t connected to a network.
  • The law: you can normally cancel an online purchase within 14 days of the day you buy (Consumer Contracts Regulations 2013). If you asked for the eSIM to be delivered straight away and it was delivered, this right ends on delivery.
  • The money goes back to the same card within 14 days of receiving your request. We don’t charge a cancellation fee.

Where our rule and the law differ, the one that is better for you applies. Full details are in the refunds and cancellation policy.